Faq
PROCESSING & SHIPPING TIMES
Generally, processing times are within 6-12 business days*. Processing times may be extended during holidays.
We will notify you as soon as your order ships or if we foresee any issues with fulfilling your order.
*Business days exclude weekends and holidays (New Year’s Day, Martin Luther King Jr. Day, President’s Day, Memorial Day, 4th of July, Labor Day, Thanksgiving, and Christmas).
CANCELLATIONS & CHANGES
You can cancel for a full refund. We have updated our return policy so you can cancel any unshipped order at any time for a full refund.
To change your order, contact us at xalith@outlook.com within 8 hours of placing it. Changes cannot be made after this period.
CONTACT INFORMATION
24/7 Live Chat on website or email xalith@outlook.com
Expedited Shipping: 15.99flatrateStandardShipping:6.99 per order
FREE shipping on orders over $50
HOW CAN I TRACK MY ORDER?
Tracking number is emailed when your order ships. If not received, email xalith@outlook.com
PRE-ORDER POLICY
WHAT IS A PRE-ORDER ITEM?
Items ordered before they are in our inventory.
CAN I CANCEL MY PRE-ORDER?
You may cancel anytime before order processing by emailing xalith@outlook.com
WILL AVAILABLE & PRE-ORDER ITEMS SHIP SEPARATELY?
Orders ship when all items are available. To request separate shipment, email xalith@outlook.com
PAYMENT SECURITY
WHAT PAYMENT METHODS DO YOU ACCEPT?
Credit Cards and PayPal. For alternative methods, contact xalith@outlook.com
IS ONLINE PURCHASING SAFE?
Yes. We use GeoTrust SSL encryption for secure data transmission. We never store credit card details or share personal information with third parties. For alternative ordering methods, contact xalith@outlook.com
RETURN POLICY
RETURN PERIOD:
14-day hassle-free returns
CONDITIONS:
• Must be in original condition with tags and hygiene seal intact
• Must not be worn, washed, or altered
Returns not meeting these requirements cannot be accepted
REFUND AMOUNT:
Full refund of item price (excluding original shipping cost)
HOW TO REQUEST A RETURN:
Email xalith@outlook.com within 14 days of delivery using your order email address
SHIPPING COSTS:
• Initial shipping charges non-refundable (except for faulty items)
• Return postage costs are customer's responsibility
• We recommend using tracked shipping and keeping proof of postage
DAMAGED OR FAULTY ITEMS
If you receive a damaged/faulty item, email xalith@outlook.com immediately for resolution.
CLOSING NOTE
We appreciate your patience and understanding. Thank you for your support!
Generally, processing times are within 6-12 business days*. Processing times may be extended during holidays.
We will notify you as soon as your order ships or if we foresee any issues with fulfilling your order.
*Business days exclude weekends and holidays (New Year’s Day, Martin Luther King Jr. Day, President’s Day, Memorial Day, 4th of July, Labor Day, Thanksgiving, and Christmas).
CANCELLATIONS & CHANGES
You can cancel for a full refund. We have updated our return policy so you can cancel any unshipped order at any time for a full refund.
To change your order, contact us at xalith@outlook.com within 8 hours of placing it. Changes cannot be made after this period.
CONTACT INFORMATION
24/7 Live Chat on website or email xalith@outlook.com
SHIPPING & DELIVERY
HOW MUCH DOES DELIVERY COST?Expedited Shipping: 15.99flatrateStandardShipping:6.99 per order
FREE shipping on orders over $50
HOW CAN I TRACK MY ORDER?
Tracking number is emailed when your order ships. If not received, email xalith@outlook.com
PRE-ORDER POLICY
WHAT IS A PRE-ORDER ITEM?
Items ordered before they are in our inventory.
CAN I CANCEL MY PRE-ORDER?
You may cancel anytime before order processing by emailing xalith@outlook.com
WILL AVAILABLE & PRE-ORDER ITEMS SHIP SEPARATELY?
Orders ship when all items are available. To request separate shipment, email xalith@outlook.com
PAYMENT SECURITY
WHAT PAYMENT METHODS DO YOU ACCEPT?
Credit Cards and PayPal. For alternative methods, contact xalith@outlook.com
IS ONLINE PURCHASING SAFE?
Yes. We use GeoTrust SSL encryption for secure data transmission. We never store credit card details or share personal information with third parties. For alternative ordering methods, contact xalith@outlook.com
RETURN POLICY
RETURN PERIOD:
14-day hassle-free returns
CONDITIONS:
• Must be in original condition with tags and hygiene seal intact
• Must not be worn, washed, or altered
Returns not meeting these requirements cannot be accepted
REFUND AMOUNT:
Full refund of item price (excluding original shipping cost)
HOW TO REQUEST A RETURN:
Email xalith@outlook.com within 14 days of delivery using your order email address
SHIPPING COSTS:
• Initial shipping charges non-refundable (except for faulty items)
• Return postage costs are customer's responsibility
• We recommend using tracked shipping and keeping proof of postage
DAMAGED OR FAULTY ITEMS
If you receive a damaged/faulty item, email xalith@outlook.com immediately for resolution.
CLOSING NOTE
We appreciate your patience and understanding. Thank you for your support!